Sabrina Mitchell

The city should do something about bridging Emergency care in the Emergency room of Jacobi. I too have had HORRIBLE experiences in Jacobi's ER. The first time I came via Ambulance, I was gushing blood from my vagina all while being 6 months pregnant with twins. Once I got there EMS pushed me the side while trying to grab a nurse to check me in and let them know of the situation. Not one personal seemed concerned. I even overheard one nurse telling another medical member that I was having an "active miscarriage" all the while I could feel at least one of my babies kicking. EMS guys were sweethearts for bringing me upstairs to labor and delivery after the nurse stated I would be waiting down here longer for a transport if they didn't take me. Once upstairs, the medical team assisted me pronto. The high risk doctors kept me informed and educated me on my diagnoses, process, etc. My babies were both ALIVE and doing ok! So that was the better experience I had at the ER. The second time I came, it was about a week or two later, again via ambulance due to vaginal bleeding, this time the EMT were not so generous to take me upstairs so I had to wait for transporter. I was so embarrassed and frightened when I had to move from the stretcher to a wheelchair and wait for the transporter. To see the sheets wet and stained red with my blood is not something I'll be forgetting soon. Transporter eventually came after 10 minutes and once I got upstairs to labor and delivery I received the prompt care that I thought I should've gotten in the ER. In this case, being six months pregnant with twins and actively bleeding and losing a lot of blood, to the point of potentially needing a blood transfusion. It's disappointing to have the ambulance take me to the nearest hospital and the staff is walking around like a Sunday brunch. Then have to WAIT for a transporter is INSANE! When I'm pregnant and my life and along with 2 babies lives are on the line. Critical seconds could mean all the difference in life and death or a long term condition that could negatively affect the quality of life of you and or babies. I believe Jacobi can and must do better. To serve their patients and their communities with a much better quality. Also I really want to give kudos to the labor and delivery staff. Everyone from the high risk doctors, to the nurses, and midwives. They were all really helpful and nice. The type of service I've received is like night and day from the ER. Almost feels like two different hospitals. Hopefully my comment/rant helps more than I want it to hurt the hospital.

4 weeks ago

Hector Cubero Jr

As a Monday we do understand it can be quite occupied with many situations. The level of time we had to wait in order to have our child seen was unorthodox. Many family’s were here between 5 to 6 hours waiting as their child was very uncomfortable. Scream, cries only made everyone else feel uncomfortable and anxious to leave even quicker. There needs to be some organization to manage many patients at a faster pace to help this buildup. Not happy with this pediatric at all!

5 months ago

Tiffany Rivera

If I could give negative stars I would. Not only hospital is full of rude un empathetic staff, the ER was filthy! The bathrooms were full of poop and blood everywhere, pee on the floor, blood on the floor, I’ve been to gas station bathrooms more hygienic! It took my mother 2 days to be admitted though the ER taken by EMS! The website gives inaccurate information on visiting hours and staff also gives incorrect information. Nobody should ever, ever ever come to this hospital ESPECIALLY in a case of an emergency. ABSOLUTELY SHAMEFUL! Animals get better treatment!

a month ago

Astrid Gonzalez

Hide your clothes, hide your bra!!!! I want to start by stating that I asked for a bag for my belongings from the moment I was told to change into a gown. I never got a bag until I returned from my CT scan to my stretcher, sweater, and bra missing. I had a feeling that I should’ve taken all my belongings with me but the guy who was transporting me said there’s no room to move my stretcher in the hallway. I said that I’m going take my clothes and he insisted that it would be ok and I will be quick. I came back to my sweater and bra missing and my nurse scrambled to find my sweater (which was SURPRISINGLY IN A PLASTIC BAG THAT I REQUESTED). I didn’t realize that my bra was missing until I was discharged (I was on medication by that point). Wait, THERE IS MORE!!! As I’m waiting to take my CT, the gentleman flushed my IV with saline and I’m waiting for a nurse. As I’m under the machine, he states: “were you given a liquid medication before coming here?” I haven’t ate or drank ANYTHING AND I WAITED HOURS FOR MY CT. The man told me to go back to my nurse, drink the medication, and wait an hour before returning for my CT. So as I’m requesting my missing clothes, I’m also stating that need the medication. I tried to be empathetic because they are clearly short staffed but I’m also in pain and my experience is inexcusable. Thank GOD that I didn’t need to get emergency surgery in that location!! I gave a second star because my night nurse was amazing. He walked me to get my CT when I told him that my timer for an hour went off and he tried to help me find my bra. To the bum who stole my bra, I hope the underwire stabs you!

a week ago

Anagalis Peralta

I do not recommend this hospital. This hospital is not clean or organized. I can’t believe that a hospital could be this filthy. Everything looks old and rusty and everything looks like it hasn’t been cleaned in years. They have dirty filthy corners filled with dust and stains on walls. This place look more like a haunted house instead of a hospital. The staff seem like they do not know what they are doing because obviously there is no order. With the wait time and treatment you might as well visit another hospital. Don’t come here guys! It’s better to get treatment outside the Bx unfortunately

a month ago