Jay

My wife gave birth here 2 weeks ago and had a terrible experience. She had COVID and so we were quarantined for the duration of the stay. I don’t know if this is the reason why, but the care she and our son got as a result was terrible and at times borderline negligent. Some things that went wrong: - At triage the nurse dropped the syringe bottle attachment which left my wife bleeding everywhere while she waited for me to find a clean replacement (and was impatient that I couldn’t quickly find one) - Despite knowing my wife couldn’t get an epidural until her blood was tested, the nurse took 30 minutes to clean the blood she spilled rather than send the samples for testing. - My wife requested an epidural around 3:30 am and it wasn’t administered until almost 8 am - After giving birth, we didn’t receive our bill of rights and post-partum care guide with information that we were supposed to have received during admission and reviewed over the course of our stay. We didn’t even know this was something we were supposed to get until we were having a conversation with a lactation consultant who asked if we had some of the info that was in it. This was a few hours before discharge on day 4 at that point. - We didn’t receive forms for our sons birth certificate and SSN application until after someone contacted us to ask why we hadn’t filled them out yet and we responded that we never received them. - Some (not all) nurses and caretakers gave diminished care in order to avoid having to get dressed for COVID protocols. They had me come to the door and act as a liaison many times carrying medicine, food, or taking and giving care instructions. This was even when my hands were full with caring for our son. - They left my wife’s food in the hall many times without letting us know it was there, so when she did get it, it was cold. - At one point her pain management meds were skipped and we requested them when we noticed, but by then her pain had already built. - Her request to check her incision due to pain and bleeding was ignored and her complaints were disregarded. - At discharge our discharge nurse said we couldn’t leave until we watched videos we had just learned about from the packet mentioned earlier. Then she talked down to us for not watching them while also being upset that we couldn’t listen to her give additional aftercare instructions at the same time. - At discharge we were asked if my wife was okay walking out instead of getting a wheelchair. I had to say no and request a wheelchair. The only positive was that not every nurse was terrible. We had a nighttime nurse (I think her name was Rayna) who was amazing. Ms. Smith was a stellar daytime nurse the day we had her. And Paula and Nicole the lactation specialist were so kind and helpful as well.

a week ago

Zaquana Betts

I just recently gave birth here in June it was such an amazing experience. Every doctor and nurse was so welcoming and kind, all my questions was answered. Me and my baby was well taken care of. Marcy Garcia was amazing from the hospital tour to the end of my stay in the hospital she was very sweet and helpful. I highly recommend this hospital to any mom that’s giving birth.

3 months ago

Samantha Moore

Every expectant mother wants to feel secure and cared for while giving birth, and I must say that at Jamaica Hospital, I had that experience. A wonderful and amazing young woman named Marcy gave me a tour of the Labor, Delivery, and Recovery Unit and explained everything to me. She even assisted me in getting to another appointment that was in the same building, and I greatly appreciated her help. I was admitted for a scheduled C-section and received the utmost care. I was kept up to date on everything, and all the physicians who would be treating me introduced themselves and went over everything with me. When it was time to enter the ER, my nurse accompanied me. My doctor was very supportive to me. After everything was over, I was transferred to the recovery units where my nurse stayed with me till I recovered. I had my mother with me at the time, and hearing my twin's cry was a really happy moment. I truly appreciated Marcy checking on me, and I want to express my gratitude to the Labor, Delivery, and Recovery Unit for a successful delivery.

2 months ago

Gisi Ro

Absolutely terrible level of professionalism. A family member was sent here from the airport she doesn’t speak English and not from this country and they will not allowed me to see her. She needs my help to interpret but they just don't care. I told the nurse that I would take her to a different hospital and I asked for a supervisor but the nurse in the front window send me to see security. What is this a prison??? It sure looks and feel like one. The security guard was very rude and said that I cannot see a supervisor and that the nurse was the only person I could talked 2. Feels like a hostage situation. Luckily Another security guard was kind and went to check on her but I’m still here unable to see her. even after an hour drive from Long Island she still not in a room. Absolutely would avoid this place.

a month ago

Tanveer Karim

Absolutely terrible level of professionalism. Brought my mom in via 911 because she was showing serious symptoms. She needed me to be around to help interpret but they separated us and stopped giving us any updates on her. When my mother requested an interpreter, they simply ignored her request. Even though she needed an X-ray, because they were preparing her discharge already, the nurse told the technician no point in doing an X-ray and they simply let her go, and she is still very sick. Absolutely would avoid this place.

a month ago