Dom Eng

Staff are courteous and very helpful! MSK is so huge that it can be intimidating. MSK has an indoor parking garage, the entrance is on 66th Street, with an underground tunnel connecting to the hospital's main lobby on York Ave! The parking fee is discounted to a very reasonable price for NYC. There's generally a line for the parking garage starting 11am because of the limited number of parking spaces available.

2 years ago

Courtney Henley

No idea what these bad reviews are about because I have been treated with the best care I have ever had at Memorial Sloan Kettering Cancer Center. Dr Alice Wei and Dr Judge are ROCKSTARS in the type of cancer I had. I am very proactive in my own care, so some of the issues mentioned appear to be from people, who did not properly advocate, for themselves or their loved ones. I was seen and diagnosed immediately and had surgery within a couple weeks. I was placed in a beautiful VIP suite and looked after 24-7 by a bevy of fun and kind nurses, PT people, and maintenance folks. Because I tested positive for Covid after surgery, I was there a week so had tons of great nurses and physical therapists except for one recovery room nurse named Camille — who lied about me not wanting any painkillers (I just didn't want any highly addictive ones!) — and Tara, the last nurse in my room, who tried to rush me out of the room by taking my clothes and throwing them on a chair while I was in the shower. Since coming home, I have had phone calls almost daily checking on my recovery and whenever I ask a question in the portal, it is answered instantly with either a phone call or email back. There are some changes I would make. First, there was an incident where Dr. Wei outright lied to me when I requested a routine scan that is usually done prior to surgery for the type of tumor I had. She inexplicably claimed that the scan was too expensive and that MSKCC did not do them. This was just odd since neither thing was true. That made me a bit nervous at first. However, she saved my life, so I feel so grateful that I found her. Secondly, people need more than 2 days in the hospital after surgery. I was in so much pain there is no way I could've gone home in 2 days, which I would've had to do if I had not had Covid. Also, the pain meds need to be timed with the physical therapy visits so that the patient can actually do the walks/exercises that are required. My PTs kept coming so late that my meds had worn off. Then, I couldn't do the walks. And finally, the drain bags need to be smaller. It makes no sense for patients to have to wear a 600ml drain bag if they are only outputting 20-40ml. Having a smaller bag would be much more convenient for patients, who have to wear a drain for a long time. And finally, patients need a realistic estimate of how long recovery from surgery can be. I was told I would be ok in 2 weeks. But it was 3 months with 5 hospital stays due to complications. And now 4 months later, I still have some pain at my drain and wound sites. I kept returning to work then having to be out again. If I had had a realistic notion of how complicated the recovery could be, I would've just taken the full 3 months off to heal. That said, Memorial Sloan Kettering Cancer Center is the gold standard and I am so glad I chose to work with them. Like anything health-oriented, you need to do your homework and advocate for yourself. There is nothing scarier than cancer, NOTHING! So if you live in NYC, make sure you come here. Because it is the best.

5 months ago

Valerie Stobetskaia

The most terrible organization and coordinator experience ever! If you are looking to getting the best cancer treatment at this hospital, good luck! These people have the worst coordination between doctors, nurses, billing financial team etc. They will call the patient asking for a form he never heard of only to hang up and never call back. Each time you call they ask you to call different department. It has now been 3 weeks and we are still waiting for the chemo treatment to be approved. They tell you that" you shouldn't worry we have it covered", only for nothing to be done and for you to continue waiting for your treatment until your condition gets worse!

a month ago

Antonella

I would like to say that I highly, highly recommend this facility. I appreciate this hospital and everything they are doing for my mother. First and foremost, let me say this: if you want the most utmost attentive care related to any type of cancer and your situation is not looking that great, please consider giving this place a chance; I *HIGHLY* recommend Memorial Sloan Kettering Center. They are experts and are well specialized when it comes to cancer itself. The staff at that hospital are the most informative, kindest and caring people my family and I have ever met, and they will fight tooth and nail to give you the best care possible. They will respond to your concerns asap and they make sure to quickly provide you with information and/or updates. They gave my mother absolute hope. My mother was being treated at Hackensack University Medical Center in NJ but they were quick to assume that we would have to prepare for the worst. I would never return to that hospital due to how they treated my mother, and for me as well when I needed surgery. Thanks to my sister's recommendation, we had her moved to this hospital. I really want to help anyone that is in the same situation that my family and I are in, thanks to Memorial Sloan Kettering Center, my mother is still with us. Thank you to every single person that works at this hospital, please realize how much of a difference you are making, words cannot express how grateful we are for this place.

5 months ago

Isaac De Los Santos

Want to give a shout out to the nurses and staff on the 17th floor. I was briefly there this past Thursday to pick up my uncle Juan who received treatment. It felt very welcoming and calm on the floor. I am assuming that they were nurses (I apologize if they’re not) as they were sitting in the central location and also running around taking care of patients. When we asked for a wheelchairs, they processed the request with a smile. One of the folks even asked how my day was going and asked about the Buffalo Bills. I know this may sound small but it’s the little things that can make a difference. I had some anxiety coming to visit and was exhausted from my 8 hour drive to get here, but all that went away when I entered the 17th floor of this hospital.

2 weeks ago